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The support endpoint lets you programmatically submit a support request to the BugViper team. It requires no authentication — you can call it from any context, including unauthenticated flows where a user cannot yet sign in. Fill in the required fields and BugViper will route your query to the right team based on the category and priority you provide.

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POST /api/v1/support/query

Submits a new support query to the BugViper team. Authentication required: No (public endpoint)

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Request Body

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name
string
required
Your full name.
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email
string
required
Your email address. BugViper will use this address to follow up on your query.
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subject
string
required
A brief subject line summarizing your request (e.g., "Review not posting inline comments").
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category
string
required
The category that best describes your request. Must be one of:
  • bug_report — Something is broken or not working as expected
  • feature_request — You’d like to suggest a new feature or improvement
  • general_inquiry — A general question about BugViper
  • billing — A question or issue related to your plan or payment
  • other — Anything that doesn’t fit the above categories
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priority
string
required
The urgency of your request. Must be one of low, medium, or high.
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message
string
required
A detailed description of your issue or request. Include any relevant context such as repository names, PR numbers, error messages, or steps to reproduce.

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Example

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Response

Returns a confirmation object acknowledging receipt of your query.
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queryId
string
A unique identifier assigned to your support query. Keep this for reference if you need to follow up.
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status
string
Always "received" on a successful submission, confirming that your query has been accepted and will be reviewed by the BugViper team.
If you’re reporting a bug, include as much detail as possible in the message field — the repository name, the PR number, the exact bot command you used, and any error messages visible in the PR comments. This helps the BugViper team reproduce and resolve the issue faster.